- Contact Us
Before contacting us with your inquires, please read the following information to see if your question is answered:
We have a wealth of glow knowledge posted under the 'Technical Information' portion of this website. Most likely, your question will be answered there. We also have a project area and gallery that can assist as well. You can also reach out to Glow Tips group on Facebook, https://www.facebook.com/groups/glowtips
On occasion, we may run a sale. Depending on the star alignments and gravitational pull of the earth, sales may be posted on https://www.facebook.com/groups/glowtips, the newsletter, or other Internet sites. Please do not ask us for sale codes.
RETURNS AND EXCHANGES
All sales are final; we do not issue refunds.
PRODUCT AVAILABILITY AND PRICING
If you are looking for information on product availability, costs, or shipping costs, you can view the information on our website. Please note that our website is our only catalog and outlet. We do not have stores or distributors elsewhere. Everyone pays the same amount outside of the quantity discounts displayed on the site. We do not offer contractor, non-profit, or reseller pricing. Small-sized samples can be purchased on our site. We do not provide free samples.
We can ship water-based paints and all powders to most countries. Due to hazmat regulations, solvent-based paints can not be shipped outside of the United States. If you want to know if we can specifically ship to your country, start the checkout process and see if your country is listed on the address screen.
RETAIL STORES, VISITING, AND PICKUP
We are not set up as a retail operation and therefore allowing visitors is in conflict with local statutes. We do not have distributors or remote retail stores you can visit. All orders must be sent via mail.
SHIPPING COSTS, TIMES, AND TRACKING
We offer all USPS shipping options and UPS Ground. Typical orders are shipped next business day. We do not ship Friday, Saturday, Sunday, or postal holidays. Shipping times from order date (in business days): Parcel Post 8-21 days, First Class 4-5 days, Priority 3-4 days, Express Mail 1-3 days, UPS Ground 3-6 days.
Solvent-based paints can only be shipped via USPS Parcel Post or UPS Ground.
We send tracking info via email for every order. Please first check your email inbox and spam filters for tracking messages from USPS or UPS. If you provided a fake email address, then please wait until the package is late before contacting us.If the above information has still not answered your question, please email us at firstname.lastname@example.org or call 704-456-9462 and we will be happy to respond to your question accordingly.